Privacy Policy

Your privacy is our priority - Dubai Travel Connect

1. Introduction

Dubai Travel Connect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform as a Travel Agent.

GDPR Compliant • UAE Data Protection Law Compliant

2. Information We Collect

2.1 Personal Information

Identity Information

  • First name
  • Last name

Contact Information

  • Email address
  • Phone number

Financial Information

  • Payment method preferences
  • Earning history

Technical Information

  • Usage data and analytics

2.2 How We Collect Information

  • Directly from you: During registration and platform use
  • From your activity: Platform usage patterns and performance metrics

3. How We Use Your Information

Account Management

Create and maintain your agent account, verify identity, and provide customer support.

Payment Processing

Calculate and process commission payments, handle withdrawals, and generate tax documents.

Performance Analytics

Analyze booking patterns, optimize platform features, and personalize your experience.

Security & Compliance

Prevent fraud, ensure platform security, and comply with legal obligations.

Communication

Send important updates, platform announcements, and promotional offers (with consent).

Platform Improvement

Develop new features, fix technical issues, and enhance user experience.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on:

  • Contractual necessity: To provide platform services
  • Legal obligation: To comply with regulatory requirements
  • Legitimate interests: To improve our services and prevent fraud

5. Data Sharing and Disclosure

5.1 When We Share Your Information

  • Payment Processors: To facilitate commission payments (Stripe, PayPal, etc.)
  • Service Providers: Cloud hosting, customer support, analytics
  • Business Transfers: In case of merger, acquisition, or sale

5.2 International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards through Standard Contractual Clauses and data processing agreements.

6. Your Data Protection Rights

Depending on your location, you may have the following rights:

Right to Access

Request copies of your personal data we hold.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure

Request deletion of your personal data under certain conditions.

Right to Restrict

Request restriction of processing your data.

Right to Data Portability

Request transfer of your data to another organization.

Right to Object

Object to our processing of your personal data.

7. Data Security

7.1 Security Measures

  • End-to-end SSL/TLS encryption
  • Regular security audits and penetration testing
  • Multi-factor authentication for agent accounts
  • Secure data centers with 24/7 monitoring

7.2 Data Retention

We retain your personal data only as long as necessary:

  • Active accounts: Duration of account activity + 7 years
  • Inactive accounts: 3 years after last activity
  • Financial records: 10 years for tax and audit purposes
  • Legal requirements: As required by applicable laws

8. Cookies and Tracking Technologies

8.1 Types of Cookies Used

  • Essential Cookies: Required for platform functionality
  • Performance Cookies: Analyze platform usage patterns
  • Functionality Cookies: Remember your preferences
  • Marketing Cookies: Track effectiveness of campaigns

8.2 Cookie Management

You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

9. Children's Privacy

Our platform is not intended for individuals under 21 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use of our platform after changes constitutes acceptance of the updated policy.

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